Remote Learning Support Specialist at Yeshiva University

Remote Learning Support Specialist

Job No: 497542

Work Type: Staff Full-time

Department: Information Technology Services

Location: Wilf Campus, 500 West 185th Street, NY, NY

Categories: Clerical, Administrative Support

Position Summary:

Reporting to the LMS Manager, the Specialist provides support in Canvas, Zoom and other academic technologies at Yeshiva University. The position is remote and works on Eastern Standard Time [New York]. Preferred schedule is Sunday - Thursday.

Position Responsibilities:

• Serve as primary resolution resource for Canvas LMS system
• Provide excellent customer service through the resolution of help desk tickets
• Administer technical support for Zoom, Canvas, and other technology projects as assigned
• Troubleshoot technical challenges
• Work with faculty at all levels of technical competence
• Develop and deliver training materials such as best practices for Canvas to faculty
• Continuous learning Canvas related education technologies

Experience & Education Background:

• High School Degree or GED
• Experience supporting Canvas at the university level
• Demonstrated knowledge of online learning and related applications
• Understanding of FERPA and other regulations applicable to higher education

Skills & Competencies:

• Self-driven and able to work autonomously
• Excellent customer support and time management skills
• Interest in academic technology
• Professionalism and high attention to detail
• Proficient with Microsoft Suite

Salary Range:

• $40,000 - $50,000

About Us:

Founded in 1886, Yeshiva University (YU) has a strong tradition of combining Jewish scholarship with academic excellence and achievement in the liberal arts, sciences, medicine, law, business, social work, Jewish studies, education, psychology, and more.

We are a leading global educational institution that employs 2,000 people across our various campus locations - Wilf Campus, Beren Campus, Brookdale Center, Resnick Campus in the Bronx, the Gruss Institute in Jerusalem, the Boys High School in Manhattan and the Girls High School in Queens. From the distinguished faculty who teach here, to the dedicated staff, we work to fulfill our mission through all that we teach, by all that we do and for all those we serve. We seek to attract and retain engaged and committed individuals who contribute to an exciting working environment, where there is a sense of community and belonging, balanced with a significant cross section of people from diverse backgrounds working and studying together.

The University offers an excellent compensation package, and a broad range of employee benefit plans, including immediate participation in the University's retirement plan. Staff members are typically eligible for four weeks paid vacation each year and have access to a shuttle to nearby subway locations.

Equal Employment Opportunity:

Yeshiva University is an equal opportunity employer committed to hiring minorities, women, individuals with disabilities and protected veterans.