OnProcess Technology Company

OnProcess Technology is a managed services provider specializing in complex, global service supply chain operations – the flow of people, parts and services following the sale of a product. Since our founding in 1998, we’ve helped many of the world’s leading companies optimize post-sale efficiencies, improve revenue and profitability, and deliver exceptional customer experiences.

From our early days focused on reverse logistics and asset recovery challenges, OnProcess has been an innovator and pioneer in the development of comprehensive service supply chain optimization programs. Today, our services include everything from revenue enablement, triage and service fulfillment, through reverse logistics, and transportation order management.

Using deep subject matter expertise, technology-driven delivery and advanced analytics-based process improvements, we deliver insights, resources and cost-efficiencies our clients could never before achieve, helping them transform business operations. Our comprehensive, industry-specific approach enables us to fully diagnose, address and resolve clients’ most critical service supply chain challenges across technology, broadband, medical, logistics, manufacturing and mobile industries.

Through our facilities in Massachusetts, Maine, Bulgaria, Costa Rica and India, we conduct business around the clock in over twenty-six languages.

Industry Recognitions:

• 2021 "Best Partner In A Crisis" awarded by Dell Technologies

• 2021 Innovation Solution Partner awarded by the Reverse Logistics Association

• 2019 Named Top 10 Field Service Solutions by Insights Success

• 2018 Silver Golden Bridge Award for Innovation of the Year by OPTech Field Service Manager

• 2018 Supply & Demand Chain Executive Top 100

• 2018 Customer Service Outsourcing Provider of the Year (YOY)

• 2017 Top 10 Healthcare Supply Chain Management Provider

• 2017 One Planet “Innovative Service of the Year”

• 2017 Golden Bridge Award

• 2017 Most Innovative Service

• 2017 Enterprise BMP/BPO in NASSCOM East IT Awards

• 2017 Supply & Demand Chain Executive Top 100

• 2017 American Business Award for Executive of the Year

• 2017 Number One Supply Chain Management Provider for High-Tech and Telecom Markets

• 2017 Silver Stevie Winner for Customer Service Outsourcing of the Year

• 2016 Named Silicon Review 50 Best Workplaces

• 2016 Winner of “Best in Biz”

• 2016 Winner of “Cool Vendor” in Asia/Pacfic

• 2016 Named “20 Most Promising Supply Chain Solution Providers”

• 2016 Named Supply & Demand Chain Executive Top 100

• 2016 Named “Cool Vendor” in Supply Chain Services by Gartner

• 2016 Named to “Winners Circle” in HfS Supply Chain Management as-a-Service

• CIOReview “20 Most Promising Supply Chain Solution Providers 2015 & 2016” Ranking

• SupplyChainBrain’s 2014 “100 Great Supply Chain Partners”

• Supply & Demand Chain Executive Top 100 2015

• STPI Export Awards 2014 – 2015, Kolkata, India