MVD Express Company
MVD Express
With over two decades of experience in the motor vehicle industry, MVD Express is the leading third-party service provider for vehicle and driver services. MVD Express is a comprehensive solution that offers faster processing times with personalized service & unmatched expertise.
RETAIL DIVISION:
We provide License, Real ID, Title and Registration services via a network of specialty retail locations throughout New Mexico. Our large market share of 300,000 repeat customers is ensured by our fourteen-minute average wait time and expert employees who are extensively trained in providing top-notch service that is effective, fast and friendly. To hold our team of knowledgeable employees accountable, we use effective leadership, audit procedures, state-of-the-art training specifically designed and tested for motor vehicle & license services and “target-to-fix” technology to help improve our customer-focused service.
COMMERCIAL DIVISION:
With multiple processing centers across New Mexico & Montana, the Commercial Division serves over 200 clients that include auto dealers, financial institutions, and rental car agencies. Our dedicated Commercial Team has the expertise to process Titles, Registrations, and Motor Vehicle Record Checks accurately and efficiently.
SUPPORT DIVISION:
To allow our retail agents to focus solely on the customer experience, MVD Express made the decision in 2009 to create a dedicated call center that would be responsible for all customer call flow. Today, our Call Center & Support team handles approximately 30,000 calls each month including Tapestry helpdesk specific inquiries from commercial clients. In addition to answering questions, Call Center agents can assist customers with minor services such as registration renewal or reinstatement and appointment scheduling.
GIVING BACK TO THE COMMUNITY
MVD Express is proud to support the community that supports them. Since its inception in 1994, the Company has sponsored sports teams, grad nights, gifts for under-privileged children, youth symphony programs and more. MVD Express has made donating time, treasure and talent to a variety or worthy organizations a priority.
MVD Express employees have made a special commitment to the Roadrunner Food Bank. This state-wide organization is dedicated to feeding hungry families. In 2009, employees were asked to consider donating some amount of each paycheck to the food bank. Each year, more than 85 percent of the MVD Express staff has elected to participate. To date, more than $100,000 has been donated to this important organization.
MVD Express President & CEO, Janice Lucero, has a long history of supporting the Albuquerque community through the following:
Albuquerque Youth Symphony Program, Board Member, 2002 – 2016; President, 2013-2015
Albuquerque Hispano Chamber of Commerce, Board Member, 2010-present
The Roadrunner Food Bank, Board Member, January 2011- present; Treasurer, 2015-present
Presbyterian of Central NM Community Board of Trustees, Board Member, 2016 – present
