LinkActiv Company
LinkActiv
Welcome to LinkActiv!
We are a Business Process Outsourcing solutions provider that serve global brands through carefully crafted multi-lingual, multi-channel programs interacting with a consumer base to capture and create value for our clients.
As part of Grupo Ferré Rangel, the main group of media, information and communication services in Puerto Rico, we build relationships; we make them grow.
25 years delivering world class customer solutions through the total integrations of our multi-channel, bicultural contact, mailing and fulfillment center.
From one original site in Guaynabo, the operation has developed into a multi-site, multi-company division partnering with top industry leaders, and always seeking for new business opportunities.
As the #1 customer engagement solutions provider in Puerto Rico we have the experience, scale and skills to offer clients unparalleled customer engagement ROI.
Our services include:
Contact Centers
o Inbound and Outbound
o Social Media Moderator
o Chat interaction
o Email
o SMS
Warehousing & Fulfillment
o Large scale printing: Directories, Shoppers, Books, Magazines
o Digital short-run printing: Personalized email, Flyers, Invitations
o Seamless Certification by the U.S. Post Office
App Development & Data Management
o Programming & Design
o Business Intelligence
o Business Analytics
o Website development
o Process optimization
o Database analytic solutions
o Database optimization
o Data Mining
