First Health Care of Puerto Rico Company
First Health Care of Puerto Rico
FHC is a specialized organization that manages mental health services (Managed Behavioral Health Organization) dedicated to improving opportunities and helping people to obtain a better quality of life. We have a URAC accreditation in utilization management. URAC is one of the fastest growing health care accreditation institutions in the world. URAC’s Utilization Management Accreditation in Health Services assures that our Utilization Review Program is a coherent process, established on a solid foundation from the clinical viewpoint, respectful of patient as well as provider’s rights. URAC standards include the use of evidence-based guidelines and outlines specific reviewer requirements at each level of review. This accreditation promotes the suitability of the Health Utilization Management Program by using evaluations that employ widely recognized standards and measures.
FHC clients include health plans such as MCS, MCS Classicare, Triple S, and Mapfre. In addition, we have been selected by companies such as Johnson & Johnson, Eaton Cutler-Hammer, and Lilly del Caribe, among others to provide specialty mental health services and support programs for their employees.
FHC has been responsible for the administration of mental health services to diverse populations, including the Medicaid population since 1996. This experience has identified and addressed gaps in service delivery. Our culture and organizational philosophy focuses on the welfare of the clients, providing training for them, such as resilience, to attain a better quality of life.
FHC has directed all its efforts to develop an Employee Assistance Program dedicated to the workplace, which helps workers cope with and identify problems related to work and personal life, as well as to maintain optimal emotional health. Our goal is to improve employees’ workplace performance for the benefit of the individual, his/her family, and the organization. At present we offer the Employee Assistance Program, as well as the coordination and management of mental health services for more than 480,000 lives including the commercial and Medicare Advantage sector.
